Privacy and Cookie Policy

This policy was last updated on 23 April 2023.

The Linenhall Arts Centre is committed to respecting your privacy. Any personal information which you volunteer through this website will be treated with the highest standards of security and confidentiality.

You can read more about GDPR here

Privacy Policy

This website is designed to promote and inform the public and our audiences about the work of the Linenhall Arts Centre. The Linenhall Arts Centre is committed to respecting your privacy. Any personal information which you volunteer through this website will be treated with the highest standards of security and confidentiality, in accordance with the Data Protection Acts, 1998 and 2003 and the General Data Protection Regulation 2018.

This privacy policy statement outlines what data we collect, why we store it and how it is used.

Questions and feedback

We welcome your questions, comments, and concerns about your privacy. Please email info@thelinenhall.com.

You have the right to access information we hold about you. If you wish to exercise your right of access, you must submit a written request to info@thelinenhall.com. The information will be delivered within 30 days of your request, subject to proof of identity.

What do we use your information for?

The information we collect from you may be used in one of the following ways

To process transactions
For the express purpose of delivering the purchased tickets, products or services requested, contacting you as necessary about your order.
To personalize your experience
Your information helps us to better respond to your individual needs.
To administer a contest, promotion, survey or other site feature.
To send marketing emails – provided you give us your consent, the email address you provide us may be used to send you information and updates.
To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive.

Ticketing Data

When you purchase tickets, gift vouchers, or give a donation through our box office at the Linenhall Arts Centre, your name, email, phone number, address and eircode will be stored by our ticketing partner, Ticketsolve.

Online Data

When you book tickets online, data is shared between Realex (payment gateway), and Ticketsolve (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings via email, data will be shared with MailChimp (our email partner). Where patrons have opted to provide their details for postal mailings, data will be shared with Multi-Color Corporation (our postal partner).

Ticketsolve acts as a data processor on behalf of Linenhall Arts Centre.

Ticketsolve, Realex, Mailchimp, Multi-Color Corporation and Linenhall Arts Centre have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.

For more information see their privacy notices here

Website cookies

Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website. You can read more about website cookies here.

We use cookies on our website to collect information to improve the content of our site and the services we offer. We can use Google Analytics to review visitor numbers and activity on our site but we cannot personally identify you from this information. The statistical and analytical information provides us with general and not individually specific information about the number of people who visit this website; the number of people who return to this site; the pages that they visit; where they were before they came to this site and the page in the site at which they exited. This information helps us monitor traffic on our website so that we can manage the site's capacity and efficiency.

You can disable cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

Record retention periods

GDPR sets out the principle that personal data shall not be kept for longer than is necessary for the purpose or purposes for which it was obtained. Here at the Linenhall Arts Centre we have the following data retention periods in place:

Customer Data

Customer Data on Ticketsolve: Removed after 7 years of inactivity
Customer Data on MailChimp: Removed after 7 years of inactivity
Consent Forms: 2 years
Photographic consent forms: 2 years

Mailing list

When you sign up for our mailing list, either at the time of booking or separately through our online sign up form, we collect personal information. We use that information for a couple of reasons: to share information such as upcoming shows; to contact you if we need to obtain or provide additional information; to check that our records are correct and to check every now and then that you’re happy and satisfied. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing. You can unsubscribe by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@thelinenhall.com.

We use the Legitimate Interests legal basis for postal marketing meaning you may receive a Season Brochure from us within 3 years of your last purchase. To opt out of postal marketing, just email info@thelinenhall.com or call Box Office on 094 9023733.

Links to external sites

There are several links throughout the Linenhall Arts Centre website to external sites, which do not operate under the Linenhall’s privacy practices. When you visit these websites, the Linenhall’s privacy practices no longer apply. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.

Security

The Linenhall has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorised Linenhall personnel are provided access to personally identifiable information and these employees have agreed to maintain the confidentiality of this information.

Changes to our privacy policy

We may review and update this policy. This version was adopted on 24 May 2018

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold. Email your request to info@thelinenhall.com.

Contact

We are happy to answer any questions that you may have pertaining to our Data Protection or Privacy Policy or the use of your information. We can be contacted at 094 9023733, email: info@thelinenhall.com, or write to us at Data Controller, Linenhall Arts Centre, Linenhall St, Castlebar, Co Mayo

The Linenhall's Social Media & Commenting Policy

The Linenhall Arts Centre has a social media presence on Facebook, Twitter, Instagram, Linkedin and YouTube. The Linenhall's Social Media Channels are used to promote our work and those of our colleagues in the arts industry. We also like to have some fun now and then with other (mostly) arts related content from Ireland and around the world as well as competitions for tickets and Gift Vouchers.

We want our Social Media Channels to be a forum for everyone, where ideas and information are shared, however we expect that this will be done in a respectful manner. We are required to restrict access to our Social Media Channels as necessary to comply with applicable laws; for example Facebook’s Community Standards and our own followers and service users.

Therefore we reserve the right to delete content that contains any or all the following:

Direct threats
Self-injury
Terrorist organization associations
Bullying and Harassment
Criminal activity
Attacks on public figures
Sexual exploitation
Nudity
Hate Speech
Violence or Graphic Content
Repetitive Posting
Fraud and Spam; and/or Infringement of intellectual property
Regulated goods

We reserve the right to remove any content that does not necessarily represent the views of the Linenhall. We will remove such content at our absolute discretion. All comments should be respectful and contain language that is appropriate for all groups and ages. Content that is obscene, indecent, defamatory or offensive will be removed. We reserve the right to block users from our Social Media Channels.

If an individual repeatedly violates this Commenting Policy or has undertaken or is undertaking any type of legal proceedings against the Linenhall, we reserve the right to block that user from posting on our channels. We encourage all users of our social space to act respectfully to other users and to be active members of this community. We reserve the right to make amendments to this Commenting Policy from time to time. To view content without becoming a fan of the Linenhall on Social Media, please go to our website.