Cookies & Privacy Policy

The Linenhall Arts Centre fully respects your right to privacy

Privacy Policy

This website is designed to promote and inform the public and our audiences about the work of the Linenhall Arts Centre. The Linenhall Arts Centre is committed to respecting your privacy. Any personal information which you volunteer through this website will be treated with the highest standards of security and confidentiality, in accordance with the Data Protection Acts, 1998 and 2003 and the General Data Protection Regulation 2018.

This privacy policy statement outlines what data we collect, why we store it and how it is used.

Ticketing Data:

When you purchase tickets, gift vouchers, or give a donation through our box office at the Linenhall Arts Centre, your name, email, phone number and address data number will be stored by our ticketing partner, Ticketsolve.

Online Data:

When you book tickets online, data is shared between Realex (payment gateway), and Ticketsolve (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings via email, data will be shared with MailChimp (our email partner). Where patrons have opted to provide their details for postal mailings, data will be shared with Multi-Color Corporation (our postal partner).

Ticketsolve acts as a data processor on behalf of Linenhall Arts Centre.

Ticketsolve, Realex, Mailchimp, Multi-Color Corporation and Linenhall Arts Centre have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.

For more information see their privacy notices here:

Website cookies:

Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website. You can read more about them here http://www.allaboutcookies.org/

When someone visits our website www.thelinenhall.com we use a number of third party services, such as Universal Analytics (Google), to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, types of devices used, and length of time on pages.

You can disable cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

Record retention periods:

GDPR sets out the principle that personal data shall not be kept for longer than is necessary for the purpose or purposes for which it was obtained. Here at the Linenhall Arts Centre we have the following data retention periods in place:

Customer Data:

  • Customer Data on Ticketsolve: Removed after 7 years of inactivity
  • Customer Data on MailChimp: Removed after 7 years of inactivity
  • Consent Forms: 2 years
  • Photographic consent forms: 2 years

Mailing list:

When you sign up for our mailing list, either at the time of booking or separately through our online sign up form, we collect personal information. We use that information for a couple of reasons: to share information such as upcoming shows; to contact you if we need to obtain or provide additional information; to check that our records are correct and to check every now that you’re happy and satisfied. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing. You can unsubscribe by clicking the unsubscribe link at the bottom of any of our emails or by emailing linenhallac@gmail.com.

Links to external sites:

There are several links throughout the Linenhall Arts Centre website to external sites, which do not operate under the Linenhall’s privacy practices. When you visit these websites, the Linenhall’s privacy practices no longer apply. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.

Security:

The Linenhall has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorised Linenhall personnel are provided access to personally identifiable information and these employees have agreed to maintain the confidentiality of this information.

Changes to our privacy policy:

We may review and update this policy. This version was adopted on 24 May 2018

Access to your personal information:

You are entitled to view, amend or delete the personal information that we hold. Email your request to linenhallac@gmail.com.

Contact:

We are happy to answer any questions that you may have pertaining to our Data Protection or Privacy Policy or the use of your information. We can be contacted at 094 9023733, email: linenhallac@gmail.com, or write to us at Data Controller, Linenhall Arts Centre, Linenhall St, Castlebar, Co Mayo